Help Center

🔧 Installation Tips

  • Professional installation is highly recommended. VLAND is not responsible for damages or injury from incorrect installation.
  • Always wear safety gloves and eye protection.
  • Do not cut or connect any wires unless you’ve identified their purpose to avoid electrical shorts.
  • Solder all wire connections for best results and long-term reliability.
  • Ensure no exposed wires remain after installation. Use electrical tape or zip ties to secure any loose wires.

📦 Fitment Help

If you're having trouble installing or the product doesn't seem to fit properly, please contact our support team by email or Chat. Our technical specialists will guide you through the installation.

🚚 Shipping Info

  • Orders may ship from different warehouses and in multiple packages.
  • Shipping methods vary by region and product type.
  • In-stock items usually ship within 0–72 hours.
  • Made-to-order/custom products may require extra time.
  • Duties, taxes, and brokerage fees (if applicable) are the responsibility of the recipient.

💧 Condensation vs Water Leaks

Condensation is a natural result of temperature and humidity changes and is not considered a defect. If you notice mild fog inside your lights:

  • Park the vehicle in sunlight to evaporate moisture.
  • Ensure all seals, caps, and gaskets are properly seated and secured.

If actual water pooling or leakage occurs, please refer to the warranty policy or visit your VLAND site (e.g., vland-usa.com) for support.

🛠️ Warranty Claims

We’ll handle warranty claims directly with the manufacturer. Please check the product page or your packaging for warranty duration.

 

❌ Cancel Order

Orders can be canceled before shipment. Once an item has shipped, it cannot be canceled. You may refuse delivery and the item will be returned.

Note: Custom or "Non-Cancelable" items (as marked) cannot be canceled once production begins.

📍 Change Address

Address change requests may delay your order 1–2 business days. Please contact us as soon as possible after placing your order. If the item has already shipped, we may be unable to reroute the package.

🌐 For more support, please visit: vland-usa.com | 📧 Email: vland-usa@hotmail.com