Newsletter Sign Up
Receive our latest updates about our products and promotions.
If you're having trouble installing or the product doesn't seem to fit properly, please contact our support team by email or WhatsApp. Our technical specialists will guide you through the installation.
Condensation is a natural result of temperature and humidity changes and is not considered a defect. If you notice mild fog inside your lights:
If actual water pooling or leakage occurs, please refer to the warranty policy or visit your VLAND site (e.g., vland-usa.com) for support.
Returns are accepted for new, unused products within 14 days of delivery. Products must be uninstalled, unmodified, and in their original packaging.
Note: If a returned product is found to have significant scratches on the lens cover during our inspection — despite the customer’s prior confirmation that the item was never installed — a 20% restocking fee will be deducted from the refund. This is to cover the loss in resale value due to visible damage.
Exceptions:
We’ll handle warranty claims directly with the manufacturer. Please check the product page or your packaging for warranty duration.
Photos or videos showing the defect are required to process a claim. We offer refunds, exchanges, or replacements based on the issue. Return shipping labels may be provided, or you may be required to cover the return shipping cost depending on your location and claim type.
If the return is not due to a VLAND error, return shipping fees will be deducted from your refund. A prepaid label will be provided. Fees by item price:
Item | Return Fee (per item) |
---|---|
Headlights | $35 |
Taillights | $25 |
International returns are accepted but return shipping must be arranged by the customer unless due to VLAND’s fault.
Orders can be canceled before shipment. Once an item has shipped, it cannot be canceled. You may refuse delivery and the item will be returned.
Note: Custom or "Non-Cancelable" items (as marked) cannot be canceled once production begins.
Address change requests may delay your order 1–2 business days. Please contact us as soon as possible after placing your order. If the item has already shipped, we may be unable to reroute the package.
🌐 For more support, please visit: vland-usa.com | 📧 Email: vland-usa@hotmail.com
Receive our latest updates about our products and promotions.